SynergyFirst Digital

SOP for Downloading Member Application Forms and Documents

This SOP outlines the process for downloading application forms and documents of members from the admin panel, including a workaround for members with failed payment statuses.

Applicable to administrative personnel responsible for managing member applications and documentation.


  • Administrative personnel must ensure the confidentiality and integrity of the information accessed.
  • Personnel should be familiar with the admin panel and its functionalities.
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  1. Log into the Admin Panel:

    • Navigate to the admin login screen.
    • Enter your login credentials.
    • Click the “Sign in” button to access the admin dashboard.
  2. Access Membership Information:

    • From the admin dashboard, locate the menu on the left-hand side.
    • Click on the “Membership” tab to expand and view the available options.
  3. Downloading Application Forms for Members with Successful Payments:

    • Navigate to the “Members Order” section to check the payment status of members whose application form you wish to download.
    • Identify members with a “Success” payment status.
      • For each successful member, proceed to the “Applicants PDF Download” section.
      • Find the member’s name (e.g., Arpit Kapoor) and select their record.
      • Click to download the PDF form onto your local drive. You can then open and view the application form.
  4. Accessing Documents Submitted by Members:

    • Return to the “Members” tab.
    • Hover over the first icon that signifies “Document” next to the member’s name.
    • Click on this icon. A pop-up window will appear, showing all documents submitted by the member.
    • From here, select and download the desired documents.
  5. Downloading Application Forms for Members with Failed Payments:

    • For members whose payment status is “Failed”, find an alternative method to download their application forms.
    • Go back to the “Members” section and hover over the pencil icon (Edit Member) next to the member with a failed status.
    • Note the URL displayed at the bottom left corner of the screen, specifically the “id” parameter (e.g., id=11903). This is the application ID.
    • Open a new browser tab and enter the unique link provided in the tutorial, replacing the ID in the URL with the member’s application ID. For example, if the link is, replace 11315 with the member’s application ID (e.g., 11903).
    • Execute this URL. A file path will be displayed on the screen.
    • Copy the part of the file path from “cintaa_sitemanager” to the end.
    • In a new tab, type and paste the copied path after the domain. Press Enter.
    • The PDF of the application form will be displayed, and you can download it from here.


  • Always ensure to handle members’ information securely and in compliance with data protection regulations.
  • If any difficulty arises during the process, consult the technical support team or your supervisor for assistance.


End of Procedure.

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